We Provide A Personalized Path to Help Answer Your Questions

We give you a variety of avenues to get your questions answered quickly from our website.  Prefer a human touch?  We pride ourselves in making sure that we deliver personalized service with our friendly and knowledgeable staff.

Call Us Directly @ 800.832.3200

We can help you answer questions about the tests we offer, provide you with your result status, and help provide a general interpretation of your test results. Only your physician can help you determine which tests to order and will be able to provide you with a full analysis of your condition.

Email Us @ customerservice@igenex.com

We will respond to your emails within two-three working days.


It is our goal to provide physicians that use IGeneX for their testing with a prompt response through email or a phone call. Contact our expert staff for results interpretations.

Email @ customerservice@igenex.com

Call @ (800) 832-3200

International: +1 (650) 424-1191

For questions regarding treatment, physicians can arrange to speak to our clinical consultant. Our consultant is an expert in treating Lyme disease and associated tick-borne diseases.

Order specimen kits or check test results directly through our Physician Portal